Welcome to Love Therapy Zero (“we,” “our,” or “us”). We are a non-profit organization dedicated to bringing moments of lightness and smiles to children in hospitals and people in vulnerable situations. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lovetherapyzero.com/ (the “Site”) and interact with our services.
1. Information We Collect
We may collect information about you in a variety of ways when you interact with our Site:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us when you:
- Make a donation.
- Sign up for our newsletters or updates.
- Register for an event or volunteer opportunity.
- Contact us through forms on our website.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you make a donation or purchase. We use secure third-party payment processors (such as Stripe or PayPal), and we do not store your financial information on our servers.
2. How We Use Your Information
We use the information we collect to:
- Process your donations and issue tax receipts.
- Send you newsletters, updates, and marketing communications (you may opt-out at any time).
- Respond to your inquiries and offer user support.
- Organize volunteering activities and events.
- Analyze and monitor usage and trends to improve our Site.
- Prevent fraudulent transactions and monitor against theft.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations:
- Third-Party Service Providers: We may share your information with third parties that perform services for us, including payment processing, data analysis, email delivery, hosting services, and customer service.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
We do not sell, rent, or trade your personal information to third parties.
4. Tracking Technologies
Cookies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You can remove or reject cookies through your browser settings.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request that we correct or update your personal data.
- Request that we delete your personal data.
- Opt-out of receiving future marketing communications from us.
To exercise any of these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date.”
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Love Therapy Zero
Website: https://lovetherapyzero.com/
(Please visit our website’s Contact page to reach out via email or phone).
